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Trouble connecting Bubble Blaze to Facebook?

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If you are experiencing difficulties connecting your Facebook account to Bubble Blaze, please try the following:

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iOS (Apple) Devices:

 

  • Ensure Bubble Blaze is completely closed  on your device - http://support.apple.com/kb/ht5137
  • On a computer, go to the link - http://www.facebook.com/settings?tab=applications
  • If you have tried to link Bubble Blaze to Facebook before, look for Bubble Blaze listed there
  • If it is listed there, please press the 'x' button to the right of the game and confirm removal
  • Return to your device and go to - http://m.facebook.com - in the device internet browser
    • If you are already signed in to Facebook here, please sign out.
  • If you use the Facebook App then please open this and sign out.
  • Go to Settings on the device and scroll down to Facebook
  • Remove any account signed in at this location
  • Perform a Hard Reset of the device - http://www.wikihow.com/Hard-Reset-an-iPhone - (this will not alter the data on your device)
  • When device has restarted, open Bubble Blaze
  • Open the Options menu by pressing the small cog on the left side of the screen
  • Press the Sign In button
  • A dialogue window should appear asking you to enter the email and password of your Facebook account 
    • Enter them, and then confirm all permissions that are associated with signing in 
  • Once you have done this you should be linked with Facebook.

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Android Devices:

 

  • Ensure Bubble Blaze is completely closed  on your device - SETTINGS > APPS > BUBBLE BLAZE > FORCE STOP
  • On a computer, go to the link - http://www.facebook.com/settings?tab=applications
  • If you have tried to link Bubble Blaze to Facebook before, look for Bubble Blaze listed there
  • If it is listed there, please press the 'x' button to the right of the game and confirm removal
  • Return to your device and go to - http://m.facebook.com - in the device internet browser
    • If you are already signed in to Facebook here, please sign out.
  • If you use the Facebook App then please open this and sign out.
  • Go to the device Settings again and choose Apps
  • Locate Facebook and select it, then press Clear Cache 
  • Do the same for Bubble Blaze, clearing the Cache (do not press Clear Data)
  • Restart the device
  • When device has restarted, open Bubble Blaze
  • Open the Options menu by pressing the small cog on the left side of the screen
  • Press the Sign In button
  • A dialogue window should appear asking you to enter the email and password of your Facebook account 
    • Enter them, and then confirm all permissions that are associated with signing in 
  • Once you have done this you should be linked with Facebook.

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Kindle (Amazon) Devices:

 

  • Drag down from the top of the screen to reveal the device menu
  • Select Settings
  • Scroll down and choose Applications
  • Close Bubble Blaze completely by finding it in the Manage All Applications list
  • Select it and press Force Stop
  • Then on a computer, go to the link - http://www.facebook.com/settings?tab=applications
  • If you have tried to link Bubble Blaze to Facebook before, look for Bubble Blaze listed there
  • If it is listed there, please press the 'x' button to the right of the game and confirm removal
  • Return to your device and go to - http://m.facebook.com - in the device internet browser
    • If you are already signed in to Facebook here, please sign out.
  • If you use the Facebook App then please open this and sign out.
  • Go to the device Settings again and choose Applications > Manage All Applications
  • Locate Facebook and select it, then press Clear Cache 
  • Do the same for Bubble Blaze, clearing the Cache (do not press Clear Data)
  • Restart the device
  • When device has restarted, open Bubble Blaze
  • Open the Options menu by pressing the small cog on the left side of the screen
    • Press the Sign In button
  • A dialogue window should appear asking you to enter the email and password of your Facebook account 
    • Enter them, and then confirm all permissions that are associated with signing in 
  • Once you have done this you should be linked with Facebook.

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 If you have tried this and are still experiencing issues, please submit a support ticket and we will do our best to help you.

- https://outplay.zendesk.com/anonymous_requests/new

 

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